FAQ's

FREQUENTLY ASKED QUESTIONS

Where do you work?
Our service area includes the San Francisco Bay Area, East Bay, South Bay and Tri-Valley area. Click here for a map of our service area.

What kind of painting do you perform?
Most of our business is Commercial exterior re-painting including Elastomeric and Ceramic coating applications. The types of buildings that we specialize in painting include Apartment Buildings, Commercial Buildings, Concrete Tilt-Ups, High-Rise Office Buildings, Homeowner Associations and Shopping Centers.

Do you do interior painting?
Yes. Our interior crews specialize in the painting of Offices, Lobbies, Stairwells, Underground Garages and Commercial Warehouses.

Do you paint Single Family Homes?
Yes, our Residential Project Manager and crew members specialize in Residential painting.

What is an EPA Lead Safe Certified Firm?
Effective April 22, 2010, the EPA requires certification of all painting contractors working in housing built prior to 1978. The new rules are titled the EPA Renovation, Repair and Painting (RRP) Rule and the HUD Lead Safe Housing Rule. Under the rules, a contractor who is working in residential, public or commercial buildings where children under the age of 6 are present on a regular basis is required to have completed the approved certification. The rules state that anyone doing any renovation, repair, painting that disturbs 6 square feet of interior surface or 20 square feet on the exterior has to complete an approved certification course by April 22, 2010. The certification process involves a one-day course administered by an accredited instructor and application to the EPA for company certification.

The certification course is an eight-hour class that covers the lead-safe work practices required by the EPA as well as all of the record keeping necessary under the new rules. The certification is required to be updated every five years. By taking the time to attend the course, getting certified and absorbing the cost of the certification, R. E. Broocker Co., Inc. has the best interest of our clients in mind and have the knowledge and expertise necessary to complete the job in a manner that is safe for our clients and employees performing the work. www.epa.gov/lead/pubs/renovation.htm 

Do you hire day workers/temporary laborers?
No. All of our employees are full-time, skilled painters who have an average employment tenure of ten years. Each employee is offered medical insurance and provided a safe and respectful working environment.

Do you mask windows?
Yes, we apply a translucent masking film to cover the windows while the surfaces are being sprayed. We also mask and cover light fixtures, house numbers, mailboxes, etc.

How do you protect plants and landscaping?
We cover plants and landscaping with light-weight canvas drops. Unlike plastic covers, the canvas drops allow the plants to breath and are light enough to prevent damaging delicate plants.

Where do you clean your equipment?
Our equipment, brushes and rollers are cleaned off-site and wash water is properly disposed of.

Do you warranty your work?
Yes. Our standard warranty for one coat acrylic paint application is (3) Years on Wood Surfaces and (5) Years on Stucco Surfaces. Extended warranties are offered for multiple coatings, Elastomeric coatings and Ceramic coating applications.

Do you assist with color selection?
Yes. We will provide manufacturer color renderings from a photograph of your building. We will also apply color samples on your building so you may see how the colors you chose actually work with your style architecture.

What paints do you use?
We apply top of the line products from Dunn-Edwards Paints, Kelly-Moore Paint Company, Sherwin Williams, Benjamin Moore and Glidden Paints.

Do you offer discounts?
Yes. Typically, we offer discounts to perform painting in the Fall/Winter months.

Are your estimates free?
Yes. You may set an appointment with an Estimator or we can look at your property without you present. (See our “Online Quote Form” or call our Office). After the property has been inspected, a detailed proposal will be prepared and provided to you.

Do you replace dry rot?
Yes. We replace wood that has been damaged due to dry rot (does not include replacement of structural supports and/or decks).